Asset Genie

Privacy Policy

This Privacy Policy explains how Asset Genie (“Asset Genie,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, request a demo, or use our asset and plant management platform (collectively, the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in the following ways:

  • Information you provide directly: name, work email address, phone number, company name, job title, and any message details you submit through our demo request form, contact forms, or during account setup.
  • Asset and operational data: if you become a customer, data you or your organization upload into the platform, including asset registers, maintenance records, inspection logs, work orders, and related operational data.
  • Usage data: information about how you interact with our website and Service, such as pages visited, browser type, device information, IP address, and timestamps, collected automatically through standard web logging.
  • Cookies and similar technologies: small data files used to remember preferences and understand aggregate usage of our website.

2. How We Use Information

We use the information we collect to:

  • Respond to demo requests, sales inquiries, and support questions.
  • Provide, operate, maintain, and improve the Service.
  • Send account, security, and service-related communications.
  • Understand how visitors use our website so we can improve it.
  • Comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the Service (for example, hosting, email delivery, and analytics providers), under contractual obligations to protect your data.
  • Integration partners you explicitly connect to your account (for example, an ERP system), and only as needed to perform the integration you configure.
  • Legal and safety purposes, where required by law, regulation, legal process, or to protect the rights, property, or safety of Asset Genie, our customers, or others.
  • Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4. Data Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Operational asset data uploaded by a customer is retained for the duration of the customer’s subscription plus a reasonable period thereafter, or as otherwise agreed in a customer contract.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You can exercise these rights by contacting us using the details below. We will respond in accordance with applicable law.

7. Cookies

We use cookies and similar technologies for essential site functionality, to remember your preferences, and to understand aggregate website usage. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

8. Children’s Privacy

The Service is intended for business use and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. International Data Transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards to ensure information transferred internationally receives an adequate level of protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Material changes will be communicated through the Service or by email where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@assetgenie.io.